TozShop.com Refund Policy and Terms & Conditions
Effective Date: [Insert Date]

At TozShop.com, we strive to provide a seamless shopping experience while ensuring transparency and fairness in all transactions. This document outlines our Refund Policy and Terms & Conditions to protect both our customers and our business.

Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy for any reason, here’s how we handle refunds and returns:

  1. Eligibility for Refunds/Returns
  • Timeframe : Items may be returned within 30 days of delivery for a full refund.
  • Condition : Products must be unused, in original packaging, and with all tags/instructions intact.
  • Exceptions :
    • Customized, perishable, or digital products (e.g., gift cards, software downloads) are non-refundable.
    • Final-sale items are excluded from returns.
  1. How to Request a Refund
  1. Contact Support : Email support@tozshop.com or visit our Returns Portal to initiate a return.
  2. Provide Details : Include your order number, reason for return, and product photos (if damaged).
  3. Return Shipping : Ship the item to [Insert Return Address]. Customers cover return shipping costs unless the item is defective.
  4. Processing : Refunds are issued within 5–7 business days after we receive and inspect the returned item.
  1. Refund Methods
  • Refunds are processed to the original payment method.
  • Cash-on-delivery orders receive store credit.
  1. Faulty/Damaged Items
  • Report defects within 7 days of delivery. We’ll cover return shipping and issue a replacement/refund.

Terms & Conditions

By using TozShop.com, you agree to the following:

  1. Account Responsibility
  • Maintain accurate account information.
  • Keep your password secure.
  1. Product Information
  • We strive for accuracy in descriptions and pricing but reserve the right to correct errors.
  • Orders may be canceled if pricing discrepancies occur.
  1. Payments
  • Payments are processed securely via [List Payment Gateways].
  • Unauthorized charges? Contact us immediately.
  1. Shipping
  • Delivery times vary by location. See our Shipping Policy for details.
  • Risk of loss transfers to the buyer upon delivery.
  1. Order Cancellations
  • Cancel orders within 24 hours of placement. Post-shipment cancellations follow the Refund Policy.
  1. Intellectual Property
  • All content (logos, text, images) is © TozShop.com. Unauthorized use is prohibited.
  1. User Conduct
  • Do not use the site for unlawful activities or to harm others.
  1. Limitation of Liability
  • TozShop.com is not liable for indirect damages (e.g., lost profits) arising from site use.
  1. Indemnification
  • Users agree to defend TozShop.com against claims arising from their misuse of the site.
  1. Policy Changes
  • We may update these terms. Changes take effect upon posting.
  1. Governing Law
  • These terms are governed by the laws of [Insert Country/State].
  1. Dispute Resolution
  • Attempt to resolve disputes amicably before legal action.
  1. Contact Us

 

 

Certainly! Here’s an expanded and more detailed section for the **Shipping Policy** to provide clarity and transparency for your customers:

My Cart
Wishlist
Recently Viewed
Categories