4. Shipping Policy

At TozShop.com , we strive to ensure that your orders are delivered promptly, safely, and efficiently. Below is a comprehensive overview of our shipping policies to help you understand how your purchases will be handled.

4.1 Estimated Delivery Times

• Standard Shipping : Orders are typically processed and shipped within 1–3 business days after payment confirmation. Delivery times vary based on your location:
  • Domestic (Within [Your Country]) : 3–7 business days.
  • International : 7–21 business days, depending on customs clearance and destination.
• Expedited Shipping : Available at an additional cost. Expedited orders are prioritized for processing and delivery within 1–3 business days (domestic) or 3–7 business days (international).
• Note: Delivery times exclude weekends, holidays, and unforeseen delays (e.g., weather, carrier issues).

4.2 Shipping Costs

• Free Shipping : Available for orders over [Insert Threshold Amount]. Applies to domestic orders only unless otherwise stated.
• Flat Rate Shipping : A fixed fee of [Insert Amount] applies to all other orders.
• International Shipping : Rates vary by destination and package weight. Customers can view exact costs during checkout.
• Additional charges may apply for oversized or heavy items.

4.3 Order Processing

• Orders placed before [Insert Time, e.g., 12 PM] on business days are processed the same day. Orders placed after this time or on weekends/holidays are processed the next business day.
• You’ll receive a confirmation email once your order is shipped, including tracking details (if applicable).

4.4 Tracking Your Order

• Most orders come with tracking information. You can monitor your shipment’s progress through the carrier’s website using the tracking number provided in your confirmation email.
• If no tracking information is available (e.g., for certain international shipments), please contact us for updates.

4.5 Shipping Restrictions

• Some products may have restrictions due to size, weight, or hazardous materials. These items may require special handling or incur higher shipping fees.
• Certain locations (e.g., remote areas, military bases, or PO boxes) may experience longer delivery times or limited service options.

4.6 International Shipping

• Customs and Duties : International customers are responsible for any import duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping cost.
• Packages may be delayed if held by customs for inspection or clearance. We recommend contacting your local customs office for more information.
• TozShop.com is not liable for delays caused by customs or refused shipments due to unpaid duties.

4.7 Risk of Loss

• Once an order has been handed over to the shipping carrier, the risk of loss or damage transfers to the customer. However, we offer assistance in filing claims with the carrier if your package is lost or damaged during transit.
• Please inspect your package upon delivery. Report any issues (e.g., missing items, damage) within 48 hours to ensure timely resolution.

4.8 Changes to Shipping Address

• If you need to update your shipping address after placing an order, contact us immediately at support@tozshop.com . Changes cannot be guaranteed once the order has been shipped.

4.9 Lost or Delayed Shipments

• If your package does not arrive within the estimated timeframe, please allow an additional 5–7 business days for delivery before contacting us.
• For lost packages, we’ll work with the carrier to locate your shipment or issue a replacement/refund if necessary.

4.10 Refused or Undeliverable Shipments

• If a package is returned to us as undeliverable or refused by the recipient, we’ll refund the purchase price minus shipping costs and any return fees charged by the carrier.
• Re-shipping refused/returned orders will incur additional charges.

4.11 Special Promotions

• During promotional events (e.g., Black Friday, holiday sales), processing and delivery times may be slightly extended due to high order volumes. We appreciate your patience during these periods.

4.12 Contact Us

• For questions about your order status, shipping estimates, or delivery issues, reach out to our customer support team:
  • Email: support@tozshop.com
  • Phone: [Insert Phone Number]
  • Live Chat: Available on our website during business hours.

This detailed shipping policy ensures that customers are fully informed about the logistics of their purchases, helping to build trust and reduce misunderstandings. Let me know if you’d like further adjustments or additional clauses tailored to your specific business needs!